Service & Support

Our machines are individual, but our service standards are always the same: reliable, personal and fast. As an agile family business with decades of experience, we know how crucial functioning technology is in everyday laboratory and pilot plant work. That's why we support our customers not only during planning and commissioning, but also when it really matters - with straightforward support, short response times and a high availability of spare parts.

Personal support - right from the start

Our service does not begin after the purchase, but as early as the planning phase. We accompany every project personally and know every machine down to the smallest detail. This is a great advantage when things need to be done quickly later on: We know exactly what is where in your system, which components have been installed and how your requirements have developed.

Fast support - within hours if necessary

Problems never end. That's why we offer support whenever possible , seven days a week, 365 days a year. In urgent cases, we respond within hours - via remote maintenance or, if necessary, directly on site. Our aim is to reduce your downtime to a minimum.

Thanks to direct contacts, short decision-making paths and proximity to our customers, we can react flexibly and purposefully. We see ourselves not only as a machine manufacturer, but also as a long-term partner at your side.

Spare parts - delivered quickly, installed precisely

We keep spare parts for most of our systems in stock either in-house or at regional partners. This means that in many cases we can deliver immediately - or a technician can bring the required part with them. On request, we can also carry out professional installation and testing directly on your premises.

As our machines are manufactured to customer specifications, we document every version precisely. This means that even years later, it is clear which part belongs where and which variants have been installed. This saves time, reduces sources of error and ensures a smooth maintenance and repair process.

Maintenance contracts - plan ahead, benefit in the long term

Regular servicing not only increases the service life of your system, but also ensures the consistent quality of your processes. With a maintenance contract, you benefit from fixed maintenance intervals, predictable costs and preferential support. Our technicians check your machines, replace wearing parts and document all work transparently.

We would be happy to create a customized maintenance concept for you that is tailored to your system, your intensity of use and your operational processes.

Globally active - locally rooted

Our plants are located throughout Switzerland - and beyond. Whether you produce in the Mittelland, in Ticino or abroad: We support you worldwide with support and services. Thanks to modern remote access technologies, a well-established network and our many years of experience in international cooperation, we are also reliably there for you across national borders.

Your advantage: One contact for everything

With PC Laborsystem, you are choosing a company that sees service not as an add-on, but as part of the product. Whether planning, construction, commissioning, maintenance or repair - we stand for clear communication, direct accessibility and pragmatic solutions.

Do you have any questions or need support? Our team is there for you - uncomplicated, competent and committed.